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CHARGEBACKS*** Credit card chargebacks are expensive both to Doggie Diva and the credit card companies/PayPal no matter if the charge back is warranted or not. The minute you fight the charge, everyone is charged the fees. If you feel you have an issue with your order or received an incorrect order or didn't receive your order at all or it is not as described...before filing a claim with your credit card company, please contact us and we will try to resolve the issue for you. If one of our customers initiates a chargeback with their credit card company or PayPal and the case is found in Doggie Diva's favor, then the customer will be held responsible for the $20 chargeback fee we are charged.